Logistics Operations Without the Manual Coordination
Manage delivery capacity, dispatch drivers, handle exceptions, and keep customers informed — on one platform, with integrations into your carrier and route optimisation systems.
The Reality of Running a Logistics or Last-Mile Delivery Operation
Delivery capacity is managed reactively, not planned.
Slot availability is tracked manually or in spreadsheets. Overbooking happens when capacity isn't updated in real time. Drivers arrive at zones that are already at capacity or underutilised because the scheduling view isn't current.
Exceptions consume disproportionate operational time.
A delivery attempt fails. Someone calls the customer. The customer reschedules. The slot is manually reassigned. The driver is notified by phone. Across dozens of exceptions a day, the coordination overhead compounds — and customers experience inconsistent communication.
Customer tracking communications are manual or missing.
Customers don't know when their delivery is coming until it arrives or they call to ask. Inbound enquiries about delivery status consume your customer service team's time and create a perception of operational chaos.
Proof of delivery is disconnected from dispatch records.
Drivers capture signatures or photos in one tool. Dispatch records are in another. When a delivery dispute occurs, there's no single record linking the dispatch instruction, the delivery attempt, and the completion evidence.
Your systems don't talk to each other.
Carrier systems, route optimisation tools, inventory platforms, and telematics each hold a piece of the operational picture. Without integration, your team reconciles data manually at every boundary between systems.
Capacity Scheduling. Driver Dispatch. Exception Management. One Platform.
Hykmah gives logistics and delivery operators a connected set of products and custom capabilities — configured to your operational workflows and integrated with your existing systems.
Operon — Dispatch & Delivery Management
Manages driver dispatch, work order assignment, delivery tracking, and exception handling with mobile completion capture.
- Delivery slot scheduling — manage slot availability and capacity across routes and service areas in real time
- Driver dispatch — assign and schedule drivers with delivery instructions pushed to mobile devices
- Work order management — track each delivery from dispatch through completion with defined workflow stages
- Exception handling — record failed attempts, trigger rescheduling workflows, and notify customers automatically
- Proof of delivery — drivers capture signatures, photos, and completion notes from mobile; records linked to the dispatch order
- Multi-zone view — see the status of all active deliveries across zones from a central dispatch view
Stockwise — Inventory & Fulfilment
For operators managing warehouse inventory and fulfilment operations alongside delivery dispatch.
- Multi-location inventory tracking across distribution centres and fulfilment points
- Fulfilment workflow management from order receipt through despatch
- Purchase order management and stock receiving
- Accounting integration with Xero, MYOB, and QuickBooks
Custom Capabilities — For Logistics & Last-Mile Delivery
For logistics operations with integration and configuration requirements beyond standard products.
- Carrier integration connecting your dispatch system to third-party carriers and last-mile providers
- Route optimisation tool integration for dynamic delivery sequencing
- Telematics integration for real-time vehicle tracking and driver performance visibility
- Customer self-service portals for delivery scheduling, tracking, and proof of delivery access
- Automated customer notification workflows triggered by delivery status events
What Logistics Clients Get
Delivery slot scheduling
Driver dispatch
Exception handling
Proof of delivery
Multi-zone view
Inventory management
Carrier integration
Route optimisation integration
Telematics integration
Customer tracking portal
Automated notifications
Support SLA
Onboarding
